Warranty & Complaints

Warranty & Complaints

Warranty:

1. Defective Products : If your product isn't working properly, please contact us as soon as possible. We'll strive to provide a fair and appropriate solution to resolve the issue.

2. Warranty Period : We offer a 2-year warranty on all purchased items. If the manufacturer offers a longer warranty, we recommend contacting the manufacturer directly for further assistance.
3. Warranty Claims : To make a warranty claim, you must provide proof of purchase. Please contact us at info@cryptoken.nl , clearly stating the problem and your order number. We will assess your claim as quickly as possible and provide an appropriate solution.

Complaints :

1. Filing a complaint : If something didn't go as expected, you can file a complaint by sending an email to info@cryptoken.nl . Please clearly describe the problem, including relevant details such as the order number and purchase date.
2. Complaint Handling : Once we receive your complaint, we will carefully investigate it and respond as quickly as possible. We aim to respond within two business days with an update on the status of your complaint.
3. Resolution : We will do our best to resolve your complaint to your satisfaction. This may range from offering a replacement product, a refund, or other appropriate measures to address the issue.

It's always possible that something doesn't go exactly as planned. We recommend that you first report any complaints to us by emailing info@cryptoken.nl . If this doesn't lead to a solution, you can submit your dispute for mediation through WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil .