A hardware wallet is a physical device that stores your cryptocurrency offline. This provides an extra layer of security, as your private keys are not exposed to the internet and are therefore less susceptible to hacks and viruses.

Cryptoken is a specialized webshop that focuses on the sale of hardware wallets. We are an official partner of all brands of hardware wallets, which means that you always buy an original and reliable product from us.

Sure! Cryptoken is an official partner of all brands of hardware wallets that we sell. This also means that we only sell original, new & sealed wallets. You can be sure that all products you buy from us are 100% original and reliable. Still in doubt? On the website of every brand that we sell, we are listed as an official seller. This way you can check this for yourself.

You can reach our customer service via live chat, phone, or via our email: info@cryptoken.nl. Our customer service is available on weekdays from 9:00 - 17:00.

Pick-up is currently not possible. Our stock is stored externally, which makes it difficult for us to offer pick-up. However, we do send packages free of charge to a pick-up point or parcel machine in the area!

We accept various payment methods, including iDEAL, Bancontant, PayPal, Klarna, Apple Pay, Google Pay and crypto payments. All payments are processed securely via our certified payment provider.

Shipping costs are calculated automatically during the checkout process. We offer free shipping above €50,- for all our customers in the Netherlands, Belgium and Germany. A comprehensive overview of the shipping costs can be found on this page .

If you order before 17:00 on a working day, your order (if the product is in stock) will be shipped the same day. On Saturday: ordered before 14:00, shipped today. Delivery is the next day in 95%+ of cases (with the exception of Sunday). For orders outside the Netherlands, a longer delivery time may apply. See our extensive overview of expected delivery times here .

Yes, you can return your order within 14 days of receipt, as long as the seal of the hardware wallet is fully intact. If the seal is broken, we unfortunately cannot accept the return. For more information on why we cannot accept this, please refer to our return policy .

To request a return, you can easily register a return yourself via the following link: Register a return .

Make sure the product is unused and the seal is intact.

At Cryptoken, we put the protection of your privacy first. We anonymize all order data one year after purchase and offer anonymous payment options such as cryptocurrency. In addition, we ensure discreet shipping of our products. Want to know more about what we do to ensure your privacy? Read all about our privacy measures here .

Yes, you can pay with us using various cryptocurrencies. This provides an extra layer of anonymity as you do not have to share any financial details or sensitive information during the checkout process.

We ensure that all packages are shipped with the utmost care. There are no clear indications of the contents of the package or the identity of the sender. Only the recipient's details will be visible, so you can shop with complete peace of mind. In addition, we offer the option of dropping off the package at a PostNL collection point, or even more anonymously, a PostNL parcel machine.

Order anonymization means that we delete or anonymize all personal data linked to your order after a certain period. We do this one year after your purchase to ensure your privacy and still comply with tax requirements.

Yes, if you would like your data to be anonymized earlier than the standard period of one year, you can contact our customer service. We will expedite the process to ensure that your personal information is anonymized as soon as possible. We recommend that you keep the purchase invoice yourself in case of any future warranty claims.